Returns | St Ives eBikes


If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. To initiate a return please email detailing your order number and the reason for return.

Please note returned items must be unused, have tags still on and be returned in original product packaging with no visible signs of wear or use.

We will only refund return postage costs on damaged/ faulty goods. You are responsible for return shipping costs if you have changed your mind or ordered incorrectly.

If you would like us to arrange collection via courier then we can do so. We can only refund up to £10 for private postage of faulty or damaged items.

We are unable to accept returns where the goods or packaging has been used, lost, damaged or is otherwise not in the condition you received it in. Bikes must be returned in a securely-packaged bike box.

It is your responsibility to inspect your goods upon receipt to ensure they are what you have ordered. Once goods have been used it will be considered an acknowledgement that you are happy.

Initial shipping costs are non-refundable.

Remember it is your responsibility to ensure that returned items are packaged appropriately - any damage caused in transit [as a result of inadequate packaging] will be chargeable.

View our full terms and conditions